Aire Innovate on NHS Patient / Citizen Communication, Engagement and Hybrid Mail Solutions Framework

Aire Innovate is proud to announce its availability on the NHS Shared Business Services Patient / Citizen Communication, Engagement and Hybrid Mail Solutions Framework, which provides public sector organisations with a compliant, streamlined route to procure flexible digital communication and engagement solutions.

The Aire Innovate platform is being made available by its sister company, Aire Logic, which is listed on the Framework.

The solutions listed on the Framework have been selected as they enable organisations to deliver timely, personalised and accessible communications that empower citizens, improve operational efficiency and support reducing Did Not Attend (DNA) rates.

Solutions accessible by the framework

Through the Framework, customers can access Aire Innovate’s portfolio of proven communication and engagement solutions, including:

• Digital Front Door – Secure, low-code digital portals and smart forms enabling appointment management, pathway navigation and patient interaction.
  Impact: Reduces inbound calls and administrative workload while improving patient access and experience.
• Automated Appointment & Workflow Communications – Intelligent digital forms and workflow automation supporting reminders, confirmations and rebooking.
  Impact: Helps reduce DNAs and improve clinic utilisation by making it easier for patients to respond digitally.
• Digital-First Correspondence – Smart digital forms and accessible design to ensure inclusive communication.
  Impact: Cuts printing and postage costs while maintaining equitable access.
• Low-Code Workflow & Engagement Solutions – Configurable referral, triage, case management and outreach tools supporting prevention and service transformation.
  Impact: Improves operational efficiency and enables earlier intervention through targeted engagement.

Aire Innovate ensures no patient or citizen is left behind, supporting ICSs, NHS Trusts, Local Authorities, housing providers and other public-facing organisations to modernise engagement at scale.

Being appointed to the NHS SBS framework gives customers confidence in compliance, value for money and ease of procurement, enabling faster implementation and accelerated benefits realisation.

To learn how Aire Innovate can help your organisation reduce DNAs, improve citizen engagement and lower communication costs, contact us today