Designing digital care for people with low digital literacy

Neighbourhood Health aims to bring care closer to home through more joined-up, proactive services. But for many people, accessing those services digitally isn't always straightforward. Older adults, people living with long-term conditions, those with lower health literacy and communities facing language barriers are often the very people neighbourhood teams most want to reach.

The question isn't whether care pathways should be digital.

It's whether they're designed so everyone can use them.

To help, Aire Innovate and Cogniss have created a practical new guide:

Putting Citizens at the Centre: 10 Principles for Designing Digital Care Pathways for People with Low Digital Literacy.

Inside, you'll discover practical principles to help neighbourhood teams:

• Design with citizens, not for them
• Use plain language
• Build accessibility in from the start
• Reduce unnecessary form filling
• Connect services around people, not organisations.

Because digital inclusion isn't simply about technology, it's about designing services that make it easier for everyone to access the right support, in the right place, at the right time.

Download your free copy of the guide and discover ten practical ways to design more inclusive digital care pathways.